1. Reminds me of the product design adage “Don’t just automate, innovate.” When we built SchoolSpring we took advantage of the opportunity to improve the school hiring process (innovate) rather than just take a PDF application and put it online (automate). Administrators had to change their way of thinking and doing things anyway, so we took advantage of whatever willingness they had to change and challenged them to change how they thought about the entire process.

    Perhaps this can apply with students and new technology as well.

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